SIMS Services Pty Ltd (ABN 83 639 490 743), trading as SIMSS (“we”, “us”, “our”), respects your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The short version
- We only collect what we need to reply to you and to do our work.
- We don’t sell your information, and we don’t use advertising or tracking cookies on this website.
- You can ask to see, correct or delete the information we hold about you at any time.
What we collect
The personal information we collect depends on how you deal with us. It may include:
- Contact details: your name, email address, phone number, company and job title.
- Enquiry details: what you tell us in a contact form, email, phone call or meeting, such as your business, team size and what you need help with.
- Client information: when we work with your business, information about your people, processes and systems that we need to deliver the work. Where this includes personal information about your staff, we handle it in line with this policy and our agreement with you.
- Technical information: when you visit our website, our hosting provider automatically records standard technical information such as your IP address, browser type and the pages you visited. We use this only to keep the site running securely.
We don’t knowingly collect sensitive information (such as health information) through this website. Please don’t include it in your enquiry.
How we collect it
We collect personal information directly from you when you:
- fill in the contact form on our website
- email, phone or message us, including on LinkedIn
- meet with us or engage us to work for you.
Sometimes we receive information from someone else, such as a colleague who refers you to us, or a client who gives us details of their staff for a project. If that happens, we handle it in line with this policy.
Why we collect it
We use your personal information to:
- respond to your enquiry
- provide, manage and improve our services
- send you information you’ve asked for, or that relates to work we’re doing with you
- manage our business, including invoicing and record keeping
- meet our legal obligations.
We won’t use your information for any other purpose unless you’ve agreed, or the law allows or requires it.
Marketing
We don’t send marketing emails unless you’ve agreed to receive them. If you do receive one, you can unsubscribe at any time using the link in the email or by contacting us. We comply with the Spam Act 2003 (Cth).
Who we share it with
We don’t sell, rent or trade your personal information. We only share it with:
- Service providers who help us run our business, such as our website host, form provider, email provider and accounting software. They may only use your information to provide their service to us.
- Professional advisers, such as our accountant or lawyer, where needed.
- Others where the law requires it, or where you’ve asked us to.
Information stored overseas
Some of our service providers store information outside Australia, including:
- Vercel Inc. (website hosting), based in the United States
- Formspree Inc. (contact form), based in the United States
- [TODO: email provider, e.g. Google Workspace or Microsoft 365, and where it stores data]
We choose reputable providers and take reasonable steps to make sure they protect your information in a way that’s consistent with the Australian Privacy Principles.
Cookies and analytics
This website does not use advertising cookies, tracking pixels or analytics tools. If we add analytics in future, we’ll update this policy first.
How we keep it safe
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, change or disclosure. This includes using secure, reputable cloud services, multi-factor authentication and access controls.
We keep personal information only for as long as we need it for the purposes above, or as required by law (for example, tax records). After that, we securely delete or de-identify it.
Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it. Just contact us using the details below. We’ll respond within 30 days. If we can’t do what you’ve asked, we’ll explain why.
Complaints
If you have a concern about how we’ve handled your personal information, please contact us first so we can try to fix it. We’ll respond within 30 days.
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Contact us
SIMS Services Pty Ltd
Brisbane, Queensland
Email: ddiaz@simss.co
Phone: 0411 366 780
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.